Returns & Refund Policy
Last Updated: August 12, 2026
At Neshvira, we are committed to providing high-quality peanut butter and a great shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
1. Return Eligibility
You may request a return or replacement if:
You received a damaged or defective product.
You received the wrong product.
The product received is different from what you ordered.
Your order is incomplete or missing an item.
The product has been damaged during transit.
To be eligible for a return or replacement, you must contact us within 7 days of receiving your order.
2. Non-Returnable Products
For food safety and hygiene reasons, opened or partially consumed peanut butter products cannot be returned or exchanged unless the product is defective, damaged, or incorrectly delivered.
Products may also not be eligible for return if:
The return request is made after 7 days of delivery.
The product has been opened or used without a valid quality issue.
The product has been damaged after delivery due to improper storage or handling.
The product is returned without the original packaging, where applicable.
3. Damaged or Incorrect Orders
If your order arrives damaged, leaked, broken, or incorrect, please contact us within 7 days of delivery.
Please provide:
Your order number
A description of the issue
Clear photographs or videos of the product and packaging
Our team will review your request and provide a suitable solution, which may include a replacement or refund.
4. Refund Policy
Once your return or refund request is approved, the refund will be processed to your original payment method.
Refund processing may take 5–10 business days, depending on your bank, payment provider, or financial institution.
For Cash on Delivery orders, refunds may require additional information from the customer to process the payment securely.
5. Replacement Policy
If you receive a damaged, defective, or incorrect product, Neshvira may provide a replacement at no additional cost, subject to product availability.
Replacement products will generally be shipped to the original delivery address.
6. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation may not be possible. In such cases, customers should contact our support team for assistance.
7. Return Shipping
If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, Neshvira may bear the applicable return shipping cost.
Returns requested for reasons other than a product defect or delivery error may not be accepted.
8. Refund Not Received
If your refund has been approved but you have not received it within the expected processing period, please:
Check your bank or payment account.
Contact your payment provider.
Contact Neshvira customer support with your order number and refund details.
We will assist you in tracking the status of your refund.
9. How to Request a Return or Refund
To request a return, replacement, or refund, please contact our customer support team with:
Full Name
Order Number
Registered Email Address or Mobile Number
Reason for the return/refund
Photos or videos of the product, if applicable
Our team will review your request and respond with the next steps.
10. Important Note
Neshvira reserves the right to approve or reject return and refund requests based on the condition of the product and the circumstances of the request.
This Returns & Refund Policy may be updated from time to time to reflect changes in our products, services, or business practices.
11. Contact Us
If you have any questions regarding our Returns & Refund Policy, please contact us through the Contact Us page on the Neshvira website.
Neshvira – Quality Peanut Butter for Every Lifestyle